This Accessibility Statement describes Book GCC Trip's approach to making our website and app usable by as many guests as possible, including guests who use assistive technology. It covers our current practices, what we know we still need to improve, and how to reach us directly if you hit a barrier while browsing or booking.
Accessibility is an ongoing commitment for us, not a one-time project or a certification we are claiming to hold. We review and improve our approach as our platform evolves.
Book GCC Trip aims to align with recognised web accessibility guidelines, such as the Web Content Accessibility Guidelines (WCAG), as a general reference point for how we design and build our website and app. We are working to improve accessibility across the platform on an ongoing basis. We do not currently claim compliance with, or certification against, a specific WCAG conformance level (for example, "WCAG 2.1 AA") across the site — where we say we follow a practice, it reflects a genuine effort, not a verified or audited conformance status.
This Statement covers the Book GCC Trip website and app — the pages and flows we design and build directly, including search, hotel pages, checkout, and account management. It does not extend to the internal systems or websites of third parties we link to, or to content supplied to us by a hotel or data partner that we display but do not control the underlying formatting of (for example, a hotel's own uploaded photos or house-rules text).
Practices we follow and continue to improve include:
As with most websites, some pages or embedded third-party content may not yet work perfectly with every assistive technology or browser configuration. We do not assert that every page meets a specific accessibility conformance standard in full, and we treat any gap you report to us as a genuine input for improvement rather than something already solved.
If you hit an accessibility barrier anywhere on Book GCC Trip — whether you cannot complete a step, cannot read something clearly, or your assistive technology is not working properly with a page — contact our support team at support@bookgcctrip.com, and we will help you complete your booking directly, 09:00–18:00 UAE time.
We welcome reports of specific accessibility issues you encounter, even where you were able to work around them yourself. When reporting an issue, it helps us to know which page or step you were on, what device and assistive technology (if any) you were using, and what you expected to happen. Reports help us prioritise fixes and improve the experience for future guests.
This Statement reflects our approach as of the "Last updated" date above and will be revisited as our practices evolve and as we act on feedback we receive. It is a statement of intent and current practice, not a claim of permanent or certified compliance with any specific accessibility standard.
| Version 1.0 | Initial publication | 6 August 2026 |
Contact our support team at support@bookgcctrip.com or +971 54 339 3555 (09:00–18:00 UAE time, English; Arabic support planned for a future phase). If you are not satisfied with our response, see our Complaint Handling Procedure.