This policy explains what a chargeback is, why contacting us directly is usually faster than filing one, and what happens if a chargeback is filed against a Book GCC Trip transaction.
A chargeback is a reversal of a card payment initiated through your bank or card issuer, rather than through us. Chargebacks exist mainly to protect you against unauthorised or fraudulent use of your card — they are not intended as a substitute for resolving a genuine service issue with the merchant directly.
If you believe a charge is incorrect, if you did not authorise it, or if you are unhappy with your booking, contact us first at support@bookgcctrip.com with your booking reference. We can investigate and, where we determine a refund is genuinely due (see our Cancellation & Refund Policy for when that applies), process it directly and typically faster than a card chargeback would resolve.
When you completed your booking, you were shown and accepted our Terms and Conditions and Cancellation & Refund Policy, including that your booking is non-refundable except in the two narrow exceptions described there, and you authorised the charge to your payment method. This acceptance is recorded against your booking (including a timestamp).
If a chargeback is filed for a booking that was made and confirmed in line with our Terms, we will respond to the payment service provider handling the dispute with the evidence available to us, which may include:
Where a chargeback relates to a booking we agree should genuinely be refunded (for example, one of the two exceptions in our Cancellation & Refund Policy, or a duplicate/failed-payment error under our Payment Policy), we will not contest it and will cooperate to resolve it promptly.
Filing a chargeback for a charge you authorised and that was correctly processed, without first attempting to resolve the issue with us, may be treated as a form of payment abuse. Where we identify a pattern of chargebacks filed without genuine cause, we may restrict or suspend the account involved, in addition to contesting the chargeback with the evidence in Section 4.
support@bookgcctrip.com or +971 54 339 3555, 09:00–18:00 UAE time (English; Arabic support planned for a future phase).
| Version 1.0 | Initial publication | 6 August 2026 |
Contact our support team at support@bookgcctrip.com or +971 54 339 3555 (09:00–18:00 UAE time, English; Arabic support planned for a future phase). If you are not satisfied with our response, see our Complaint Handling Procedure.