This policy explains how payment works when you book on Book GCC Trip: who collects your payment, how it is secured, what happens if a payment fails, and how refunds (where due) are returned. It works alongside our Terms and Conditions and our Cancellation & Refund Policy.
Payments are processed securely through an authorized payment service provider selected for the transaction.
Book GCC Trip collects your payment at the time of booking through our payment service provider, acting as the payment-collection facilitator on behalf of the hotel. The hotel remains the accommodation provider responsible for your stay. At checkout you will see exactly which payment methods are available for your transaction before you confirm.
Accepted methods are shown to you at checkout — typically major debit and credit cards. Any method shown at checkout that is not currently enabled for your transaction will not be selectable. We do not process payments manually and do not accept cash, cheque, or bank transfer for online bookings.
Prices are shown in AED by default and may be displayed in other supported currencies for reference. The currency actually charged is confirmed at checkout before you pay. If your card is denominated in a different currency, see Section 10 of our Terms and Conditions (Currency Conversion and Bank Charges) for how conversion and bank fees work.
Card details are entered directly into our payment service provider's secure, PCI DSS-compliant payment form — they pass through the provider's systems, not our own servers. We receive a payment confirmation and a reference token from the provider, never your full card number.
If a payment fails or is declined, your booking is not confirmed and no charge is made for that attempt. You may retry with the same or a different payment method. If you believe you were charged more than once for the same booking attempt, or charged for a booking that shows as failed on your end, contact Customer Support immediately with your attempted-booking details and payment reference so we can investigate and reverse any genuine duplicate charge.
Refunds, where due, are returned to the original payment method through the same payment service provider that processed the original charge. Our Cancellation & Refund Policy explains eligibility (in short: bookings are non-refundable except in two narrow, owner-approved exceptions) and refund timing in full.
The Total Price shown at checkout includes the base room rate plus any taxes and fees we include in that online total. Some hotel-set charges — for example certain tourism or municipality fees — are instead payable directly at the hotel and are clearly disclosed before you pay. See our Taxes & Fees Disclosure for the full breakdown.
Where applicable, VAT is shown on your invoice together with our Tax Registration Number (TRN). Our corporate tax registration is currently under review with the relevant UAE authority.
We use automated and manual checks to detect payment fraud, and may decline a transaction, request further verification, or place a booking on hold pending review where our checks flag a concern. See Section 23 of our Terms and Conditions for more detail.
Contact us at support@bookgcctrip.com or +971 54 339 3555, 09:00–18:00 UAE time (English; Arabic support planned for a future phase).
| Version 1.0 | Initial publication | 6 August 2026 |
Contact our support team at support@bookgcctrip.com or +971 54 339 3555 (09:00–18:00 UAE time, English; Arabic support planned for a future phase). If you are not satisfied with our response, see our Complaint Handling Procedure.