These AI Assistant Terms apply whenever you use the Book GCC Trip Assistant — the chat feature available across the platform. They explain what the Assistant can help with, its limits, what always overrides an Assistant response, and how conversation data is handled. They apply alongside, and do not replace, our Terms and Conditions, Responsible AI Statement, Privacy Policy, Acceptable Use Policy, and Travel Disclaimer.
The Book GCC Trip Assistant uses artificial intelligence to help with hotel search, booking guidance, destination information, and customer support questions. It is designed to help you move faster through routine tasks — for example, narrowing down a hotel, understanding a charge, or finding the right policy.
Assistant responses may be incomplete, outdated, or inaccurate. Like any AI system, it can misunderstand a question, summarise information imprecisely, or state something with confidence that turns out to be wrong. You must verify important travel information — dates, prices, room details, cancellation deadlines, and similar — before relying on it, using your official booking confirmation, your account in My Bookings, or a member of our human support team.
Hotel-specific rules and conditions, actual room conditions, prices, taxes and fees, cancellation terms, and your final booking confirmation always override anything the Assistant says. If an Assistant response conflicts with your hotel's conditions, the price and terms shown and confirmed at checkout, or your booking confirmation, those official sources control — not the Assistant's response. See our Hotel Booking Terms, Price Accuracy Policy, and Cancellation & Refund Policy for the terms that actually govern your booking.
The Assistant does not provide legal, medical, financial, immigration, or visa advice, and nothing it says should be treated as such. For visa, entry, health, insurance, or financial matters connected to your trip, consult the relevant official authority, embassy or consulate, medical professional, or licensed advisor. See also our Travel Disclaimer for the limits of our responsibility once you are travelling.
Any hotel, room, price, or itinerary suggestion the Assistant gives you is informational and does not guarantee availability, price, or suitability for your needs. Availability and price can change between when the Assistant responds and when you complete checkout — our Price Accuracy Policy explains how prices are revalidated before payment.
A booking is not created by discussing it with the Assistant. A booking exists only once you complete checkout and receive a valid booking confirmation. If a conversation with the Assistant appears to confirm a booking, availability, or price that you have not completed checkout for, that is not a confirmed booking — see Section 6 (Formation of a Booking) of our Terms and Conditions.
Do not submit passwords, payment-card numbers, passport copies or full passport numbers, medical data, or other highly sensitive personal information through the Assistant chat window, unless the platform specifically requests it through a secure workflow designed for that purpose (for example, our checkout payment form). The chat window is not the secure channel for this kind of data, and we are not responsible for information you choose to submit through it that we did not request in that way.
Messages you send to the Assistant are stored and processed to generate a response, provide support, and help us maintain and improve the quality and safety of the feature, consistent with our Privacy Policy. Conversations may be reviewed by authorised staff for quality, safety, fraud-prevention, and support purposes — including automatically, when a conversation is flagged for escalation to a human agent.
We do not currently use your Assistant conversations to train or fine-tune the underlying AI model. See our Privacy Policy's Automated Support Assistant section for the full detail on retention, legal basis, and your rights over this data, including how to request access to or deletion of it.
You are never required to use the Assistant. Human support is available at:
In addition to the general rules in our Acceptable Use Policy, you must not use the Assistant to:
Where we identify misuse of the Assistant, including anything described in Section 11, we may restrict, rate-limit, or suspend your access to the Assistant feature, without affecting your ability to use the rest of the platform or to reach human support directly.
To the maximum extent permitted by UAE law, and subject to Section 3, Book GCC Trip is not liable for a decision you make in reliance on an Assistant response that was not verified against your booking confirmation, hotel-specific conditions, or the prices and terms confirmed at checkout. Nothing in these AI Assistant Terms excludes or limits any liability, or any consumer right, that cannot lawfully be excluded or limited under UAE Consumer Protection Law or other applicable mandatory law — see also Sections 30 and 31 of our Terms and Conditions.
| Version 1.0 | Initial publication | 6 August 2026 |
Contact our support team at support@bookgcctrip.com or +971 54 339 3555 (09:00–18:00 UAE time, English; Arabic support planned for a future phase). If you are not satisfied with our response, see our Complaint Handling Procedure.