These Hotel Booking Terms describe the hotel-specific conditions that apply alongside our Terms and Conditions to every booking. They exist because, while Book GCC Trip operates the booking platform and payment process, each hotel sets its own check-in requirements, occupancy rules, deposit policy, and house rules for the physical stay.
Check-in and check-out times are set by each hotel and shown on the hotel page. Early check-in or late check-out is not guaranteed unless specifically booked and confirmed, and may incur an additional charge set and collected by the hotel.
Hotels typically require a valid passport, Emirates ID, or other government-issued photo identification matching the lead guest name at check-in, in line with local hotel-registration law. Some hotels apply additional requirements for UAE/GCC residents versus international visitors. Bring valid ID for every named guest where the hotel requires it — a hotel may refuse check-in without it, and this is outside our control.
Some hotels set a minimum age for the lead guest checking in (commonly 18 or 21), shown on the hotel page where it applies. Bookings made by, or intended for check-in by, a guest under a hotel's stated minimum age may be refused by the hotel.
Rooms are priced and allocated based on the occupancy (adults and children, with children's ages where relevant) provided at booking. If the number or age of guests who arrive does not match what was booked, the hotel may charge an additional amount directly, decline to provide an extra bed or cot, or in some cases refuse check-in for the excess guests. Provide accurate occupancy information at the time of booking.
Many hotels require a refundable security deposit at check-in, by card authorisation or cash, to cover incidentals (minibar, damage, additional services). This deposit is collected and held by the hotel directly — not by Book GCC Trip — and is released or refunded by the hotel according to its own process after check-out, typically within a few business days depending on your bank.
Certain mandatory taxes and fees (see our Taxes & Fees Disclosure) and any hotel-specific optional charges (parking, resort fees at certain properties, extra beds) may be collected by the hotel directly, separate from the Total Price you pay us. These are disclosed before you book wherever they apply.
Each hotel has its own house rules covering matters such as smoking, pets, noise, and visitors, shown on the hotel page where the hotel has specified them. You agree to comply with these rules during your stay. A serious breach of a hotel's rules may result in the hotel ending your stay in accordance with its own policies and applicable law, and you may be held responsible for any resulting loss or damage.
Facilities listed on a hotel page (pool, gym, spa, restaurants, etc.) reflect information provided by the hotel and are generally available, but individual facilities may be temporarily closed for maintenance, seasonal reasons, or circumstances outside anyone's control. This is not treated as a hotel failure to honour your booking, but you may raise it with us as a complaint if a facility material to your booking decision was closed without prior notice.
All bookings made through Book GCC Trip are non-refundable as platform policy, with two narrow, owner-approved exceptions — see our Cancellation & Refund Policy. This applies regardless of what a hotel's own cancellation policy might otherwise say for a direct booking made with the hotel outside our platform.
Contact us at support@bookgcctrip.com or +971 54 339 3555, 09:00–18:00 UAE time (English; Arabic support planned for a future phase), and we will confirm the specific hotel's conditions for your booking.
| Version 1.0 | Initial publication | 6 August 2026 |
Contact our support team at support@bookgcctrip.com or +971 54 339 3555 (09:00–18:00 UAE time, English; Arabic support planned for a future phase). If you are not satisfied with our response, see our Complaint Handling Procedure.